Terms and Conditions of Sale

1. Company InformationSeller Identification This website is operated by: Pavlina BOZHKOVA, Sole Proprietor, SIRET: 987 730 561 00014, SUPERNOVA, 12 Allée Mouesca, 64600 Anglet, France. Email: laleatelier.france@gmail.com

2. Products

Handmade items in small series or unique pieces. Photos are accurate but colors may vary depending on screen settings.

3. Order Process

Placing an order implies acceptance of the Terms. A confirmation email will be sent to the customer.

4. Prices and Payment
Prices are in euros incl. taxes. Payment via card or Bank transfer. Order confirmed after payment.

5. Shipping
Delivery in France and Europe. Times vary by destination. Tracking provided when possible.

6. Returns and Cancellations
Right of Withdrawal and Returns 14-day period. Return shipping at customer’s expense unless error. Items must be unworn, with tags. Exceptions to the Right of Withdrawal customized or made-to-order items are non-refundable unless faulty.

7. Defective Products
This section assures customers that if they receive a faulty or damaged product, they have the right to a replacement or refund. The company provides a process for how customers should report these issues.

8. Liability
Not responsible for force majeure or postal disruptions.

9. Privacy Policy
Data used only for order processing. Not shared with third parties

10. Governing Law
French law applies. Amicable resolution preferred before legal action

11. Changes to the Terms
The business reserves the right to update or change these Terms at any time. Customers are advised that any changes will be posted on the website, and the new terms will apply to future orders.